Frequently Asked Questions
Answers to all your questions at br345
From deposits to withdrawals, VIP benefits to security — this br345 FAQ page gives you clear and straightforward answers to all the important questions.
You may have many questions while using br345 — that's completely natural. On this page, we have organised the most frequently asked questions into five sections: making deposits, staying safe, VIP benefits, withdrawals, and cricket & sports betting. Every answer is written in plain language so you can find information quickly and play at br345 with confidence.
Deposits
Sometimes a deposit may reflect a little late due to mobile network issues. First, wait a few minutes and refresh the page. If the balance still doesn't appear, contact br345 live chat support with the transaction ID from your bKash, Nagad, or whichever payment method you used — the team will resolve it quickly.
br345 currently accepts four popular mobile wallets in Bangladesh: bKash, Nagad, Rocket, and Upay. All of these methods are easy to use from a mobile phone and transactions are usually completed within a few minutes.
br345 does not charge any deposit fees of its own. However, your mobile wallet provider (such as bKash or Nagad) may apply their own transaction fees. Check your wallet's app or website for the latest charges. There are no hidden fees from br345.
After logging in, go to the Cashier or Deposit section and select bKash. You will find a designated mobile number and reference there. Open your bKash app, choose "Send Money", enter the number and amount, and type the reference code correctly. Once the transaction is complete, the balance is usually added to your br345 account within a few minutes.
The minimum deposit amount at br345 is just ৳100, applicable for all deposit methods — bKash, Nagad, Rocket, and Upay. There is no barrier to starting with a small amount.
Stay Safe
A good password should be at least 12 characters long and contain a mix of uppercase letters, lowercase letters, numbers, and special characters (such as @, #, !). Never use your date of birth, name, or simple sequences like "123456". Keep a separate, unique password just for br345.
If you suspect this, change your password immediately and notify br345 live chat support. The support team will review recent login activity on your account and, if necessary, help secure it temporarily. Never share your password or OTP with anyone.
br345 uses SSL (Secure Socket Layer) encryption technology to protect your personal and financial information. With this method, all data exchanged between your browser and the server is encrypted, making it nearly impossible for third parties to read. A commitment to safe and fair play is a core foundation of br345.
Always verify the correct URL in your browser's address bar. Fake sites often use slightly altered addresses (such as extra numbers or misspellings). Only the br345.lat domain is trustworthy. Rather than clicking unfamiliar links, type the address directly or use a bookmarked page.
Absolutely not. No br345 staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or password. If someone identifies themselves as a br345 representative and asks for this information, it is fraudulent. Stop the conversation immediately and report it to our support team.
VIP Benefits
br345 has three VIP levels: Bronze, Silver, and Gold. The Bronze level offers up to 0.3% weekly cashback, Silver offers up to 0.7%, and the Gold level offers up to 1.0%.
VIP members can receive special promotional offers, priority support service, and early access to new games and features, in addition to their regular weekly cashback. The higher the level, the more rewards — Gold members enjoy the most benefits.
You can move up by playing regularly and staying active. Eligibility to advance from Bronze to Silver and from Silver to Gold depends on your gaming activity. You can see how much more is needed to reach the next level in the VIP section of your account.
Each week, cashback is paid at a set rate on your net losses. For example, the Gold level offers up to 1.0% cashback. This amount is credited directly to your br345 account at the end of the week and can be used in your next play.
Withdrawals
Yes, for security reasons br345 only sends money to the mobile wallet registered in your own name. This means your bKash, Nagad, Rocket, or Upay account must match the name on your br345 profile. Withdrawals to a wallet in someone else's name are not possible.
Bonus funds must meet the wagering requirement before they can be withdrawn. For example, for a ৳1,000 bonus with a 20× wagering requirement, you would need to place ৳20,000 in bets (wagering is calculated on the bonus amount only). Once the requirement is met, you can withdraw the winnings just like regular winnings.
Yes, withdrawal processing can take anywhere from 15 minutes to 2 hours. It is normal for the status to show as pending during this time. If more than 2 hours have passed and the money has not arrived in your wallet, contact live chat with your request number.
The minimum withdrawal amount at br345 is ৳800. Withdrawal requests for less than this amount cannot be processed. You can submit a withdrawal request once your balance is ৳800 or more.
br345's withdrawal process is one of the fastest in Bangladesh. Typically, money reaches your mobile wallet within 15 minutes to 2 hours of submitting a request. It is rare for it to take beyond two hours, even during busy periods.
Cricket & Sports Betting
Live in-play betting means the ability to place bets in real time while a match is ongoing. You can read the flow of the game and place bets on specific overs, wickets, or moments. br345 offers live betting markets on cricket and various other sports, making it very popular among experienced bettors.
If a match is abandoned due to rain or any other reason, or results in a "No Result", the full stake for that bet is generally refunded. However, the specific settlement rules are detailed in the br345 terms and conditions section. Contact the support team for any queries.
The most popular cricket markets are: Match Winner (which team will win), Toss Winner, Top Run Scorer, Total Runs in a specific over (Over/Under), and when the first wicket will fall in an innings. These markets are particularly active during T20 and IPL matches.
An accumulator, or "acca", is a method of combining multiple bets on a single slip. The odds of each bet are multiplied together one after another, which greatly increases the potential winnings. However, if any one bet is incorrect, the entire slip is lost — so the risk is higher but the reward is also bigger.
Decimal odds are easy to understand. If the odds are 2.00, it means for every ৳100 bet, you get a total of ৳200 back if you win (including your original stake). The higher the odds, the less likely the outcome but the greater the reward. Example: in a hypothetical Bangladesh vs India match, if Bangladesh's odds are 3.50, a ৳100 bet would return ৳350 if they win.
Still have questions? We're ready to help
The br345 support team is available 24 hours a day, 7 days a week in both Bengali and English. Get an instant response via live chat or send us an email.